The first to
respond
build real rapport
wins the business

Your team closes. We make sure they're first to the conversation, with thoughtful, personal outreach that sounds like them, not a bot.
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Right now, someone's planning a $200K event in your market. Make sure your team starts the conversation first.
Dashboard interface showing metrics for opportunities, assignments, messages, engagement rate, median response time, and appointments, with a list of unread messages and scheduled appointments.Dashboard interface with metrics for opportunities, assignments, messages, engagement rate, median response time, and appointments, plus a section for unread messages and a list of upcoming appointments.

Helping top hotel teams convert more leads

Most hospitality sales teams don’t have a lead problem.
They have a timing problem.

And while sellers are working hard to respond during office hours, planners are using a different clock to evaluate your team.
Timeline showing planner Rose Mary waiting 66 hours for a reply while seller John Adams toggles between being available for 1 hour and unavailable for 64 hours before finally responding.

Planners typically wait 37 hours for the first real response from a seller.

Legacy tools measure response based on when the seller acts. Planners measure from when they reached out.
40-60%
of opportunities are lost due to wait or fragmented system
These often don’t make it into your funnel at all, making it hard to measure missed opportunity.
$21K
of potential value per lost opportunity
Every group inquiry represents real revenue. Every delayed response puts it at risk.

How Siv works

Every response sounds like it came from your seller - because it did.
A flow chart with three icons at the top for globe, email with 2 notifications, and chat with 2 notifications, connecting to three smiling people’s profile pictures.
Opportunities directly assigned
From any channel to the right seller. Weekends, evenings, or mid-day.
Chat conversation between Rose Mary, event planner, and John Adams, sales agent, discussing event locations in San Francisco for a corporate workshop in February.
Siv engages instantly
Personalized outreach on behalf of the seller. No generic responses.
Chat message from Rose Mary, event planner, asking for a proposal detailing event cost, and a reply beginning with, 'Hi Rose, sure I can quickly share something'.
Seller steps in
Context is preserved. Momentum is intact. Your team keeps selling.

More confirmed sales appointments,
Higher conversion.

Planners expect momentum. Siv helps you carry the conversation forward (even while your team sleeps.)
Sub
3-minute
engagement
Every lead receives a response at the moment of highest intent.
80-85%
planner response rate
Text, email, and real follow-up - not just one message in a crowded inbox.
Up to
60%
confirmed appointment rate
Conversations that start well lead to meetings that close.

Real impact, in real-time.

Turn missed leads into measurable growth
I can’t recall what my life looked like before Siv! Lead management across multiple properties used to be a real challenge— scattered lead channels, sticky notes from the front desk, and high loss of important sales context before the lead ever reached my desk. Now, I’m confident I have all the information I need to step into a warm conversation, and my appointment scheduling rate has gone up.
Ashley Daidone
Group and Event Sales Manager at Mountain Lodge Telluride and Manor Vail
“Siv’s helped our properties book more group business and build stronger relationships. Viceroy Santa Monica booked an additional $180k within the first six months of being live, and our other teams are seeing similar results.”
Reid Burkett
Vice President Revenue Strategy at Pebblebrook Hotels
“Siv’s enabled our round-robin sales strategy to work more seamlessly without any coverage gaps. We love that context can more easily be shared between team members so that people are stepping into warm conversations, not cold discovery.”
Marie Grosse
Director of Sales at Harbor Court Hotel
Siv has made our sales effort more efficient by providing us with coverage 24/7/365, and getting us into more 1:1 sales conversations — allowing us to break free of an inbox first or 'bid on a grid' strategy.
Carlo Carroccia
General Manager, Charlestowne Hotels
“Used to spend a lot of time coordinating calls, and found myself just trying to keep up with inbound RFPs by providing rates/dates/space before I’d had an opportunity to connect with the client. Now I’m walking in with a full calendar on Monday morning and closing business before my competitors have responded.”
Jessica Bowman
Area Director of Sales at Charlestowne Hotels

Every lead deserves a conversation

Siv is designed to open doors, so your team can step in and uncover opportunities others may have missed.
Instant first touch
Personalized engagement immediately upon inquiry.
Hotel number texting
The benefits of texting, without sharing your personal number.
Seamless handoff
Step in naturally with greater context about the opportunity.
Follow-up reminders
Never let an opportunity go stale again.

Earlier engagement matters more than ever.

Lead volume is harder to win and response windows are shrinking. The first response shouldn't close. It should open.
Property-First Approach
Late replies after momentum fades
Generic inbox replies
Chat bots
AI-generated video responses
Customer-First Approach
Start a real conversation while interest is high
Keep it thoughtful & personal
Keep momentum moving

Thoughtful. Personal. Yours.

Your seller's name. Your hotel's number. Your brand's voice. The planner never knows Siv is here - and that's the point.
For Commercial Leaders
Deploy once. Impact every property.
Earlier pipeline visibility
Stronger forecasting
No added headcount
See how it works
For Director of Sales
Manage outcomes, not inboxes.
Engage planners consistently`
More coaching and closing
Siv helps you hit your targets
See how it works
For Sellers
Walk into warm conversations, not cold inboxes.
More confirmed appointments
Texting without personal numbers
No funnel surprises
See how it works
Appointment details for Rose Mary with email rose.mary@prismplans.com, confirmed for Fri, Feb 18, 2025 at 10:00 AM, assigned to John Adams.

Every team works differently. We built for that.

Siv works seamlessly with your tools.
Event Temple
Sales & Catering
Envision
Coming soon
Sales & Catering
Triple Seat
Sales & Catering
Opera
Coming soon
Proposal Systems
Thynk
Sales & Catering
Delphi
Coming soon
Sales & Catering
STS
Sales & Catering
Visiting Media
Digital Assets

Turning missed inquiries into confirmed conversations

A boutique resort group struggled with delayed responses, often losing planners before the first reply.
Outdoor courtyard dining area at dusk with wooden tables and chairs, string lights overhead, and lush tropical plants along white building walls.
Boutique luxury resort, West Coast
A sales team in transition. Planners waited hours - sometimes days - before hearing anything. When a seller did respond, the planner had already moved on.
81%
Planner engagement
Planner who responded to outreach within 24 hrs.
41%
Appointment rate
Leads that confirmed a sales appointment immediately.
<4 min
Avg response time
From named sellers, not auto-replies.

Want results like these at your properties?

Explore how Siv can help your team book more group business.
Book a demo

Data Security & Handling.

Hotels retain full data ownership, no resale or property-level exposure

Easy to start. Built to Scale.

Affordable pricing. Premium features.
Concierge
Best for standalone properties that want every opportunity responded to instantly.
$300/location/mo
Book a demo
  • Automated, personalized responses to all leads under your hotel’s brand.
  • Instant lead routing to the right team member
  • Engagement intelligence to prioritize high-value prospects
  • Direct integration with your existing sales and proposal management workflows.
  • Real-time dashboard with lead response and portfolio performance analytics
  • Unlimited channel integrations and updates to lead response and follow-up workflows
Signature
Best for multi-property groups that want portfolio-wide predictability.
$375/location/mo
Book a demo
Everything in Concierge plus
  • Cross-sell messaging for clustered sales team responsible for multiple properties
  • Industry categorization for all inbound leads
  • Expanded workflow templates
  • Digital asset management integrations (e.g., Visiting Media)
  • Advanced configuration options
most popular
VIP
Best for management companies running enterprise rollouts
Contact sales for pricing.
Book a demo
Everything in Signature plus
  • Dedicated customer success support with ongoing account management calls
  • Voice lead intake
  • Multi-property rollout support including group training, staggered onboarding, and property-specific follow-ups
  • National sales office and CVB integration options
  • Unlimited third-party channel integrations

Let's make sure your team never misses another conversation.

Book a call with our customer advisory team below.